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The differences between automotive service writers and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service writer and a customer service advocate. Additionally, an automotive service writer has an average salary of $46,879, which is higher than the $33,000 average annual salary of a customer service advocate.
The top three skills for an automotive service writer include repair orders, service appointments and phone calls. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.
| Automotive Service Writer | Customer Service Advocate | |
| Yearly salary | $46,879 | $33,000 |
| Hourly rate | $22.54 | $15.87 |
| Growth rate | -4% | -4% |
| Number of jobs | 148,068 | 211,969 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Automotive Service Writers act as a contact person between the customer and an automotive company. This person does estimations for clients and also help in drafting contracts. An Automotive Service Writer handles written orders for repairs. They receive and record request from clients and store it in a safe place. They are an essential part of the marketing department as it focuses on customer retention through constant, casual communication.
A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.
Automotive service writers and customer service advocates have different pay scales, as shown below.
| Automotive Service Writer | Customer Service Advocate | |
| Average salary | $46,879 | $33,000 |
| Salary range | Between $30,000 And $72,000 | Between $27,000 And $39,000 |
| Highest paying City | New York, NY | Danvers, MA |
| Highest paying state | New York | Alaska |
| Best paying company | State Street | Committee for Public Counsel Services |
| Best paying industry | Automotive | Insurance |
There are a few differences between an automotive service writer and a customer service advocate in terms of educational background:
| Automotive Service Writer | Customer Service Advocate | |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 40% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service writers' and customer service advocates' demographics:
| Automotive Service Writer | Customer Service Advocate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 77.4% Female, 22.6% | Male, 25.6% Female, 74.4% |
| Race ratio | Black or African American, 10.5% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.8% White, 57.4% American Indian and Alaska Native, 0.7% | Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |