Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between automotive service writers and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service writer and a customer service desk. Additionally, an automotive service writer has an average salary of $46,879, which is higher than the $34,599 average annual salary of a customer service desk.
The top three skills for an automotive service writer include repair orders, service appointments and phone calls. The most important skills for a customer service desk are service desk, customer service, and strong customer service.
| Automotive Service Writer | Customer Service Desk | |
| Yearly salary | $46,879 | $34,599 |
| Hourly rate | $22.54 | $16.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 148,068 | 233,256 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Automotive Service Writers act as a contact person between the customer and an automotive company. This person does estimations for clients and also help in drafting contracts. An Automotive Service Writer handles written orders for repairs. They receive and record request from clients and store it in a safe place. They are an essential part of the marketing department as it focuses on customer retention through constant, casual communication.
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
Automotive service writers and customer service desks have different pay scales, as shown below.
| Automotive Service Writer | Customer Service Desk | |
| Average salary | $46,879 | $34,599 |
| Salary range | Between $30,000 And $72,000 | Between $25,000 And $47,000 |
| Highest paying City | New York, NY | Atwater, CA |
| Highest paying state | New York | Alaska |
| Best paying company | State Street | SAIC |
| Best paying industry | Automotive | Manufacturing |
There are a few differences between an automotive service writer and a customer service desk in terms of educational background:
| Automotive Service Writer | Customer Service Desk | |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 32% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service writers' and customer service desks' demographics:
| Automotive Service Writer | Customer Service Desk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 77.4% Female, 22.6% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 10.5% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.8% White, 57.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |