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The differences between automotive service writers and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service writer and a customer service specialist. Additionally, an automotive service writer has an average salary of $46,879, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for an automotive service writer include repair orders, service appointments and phone calls. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Automotive Service Writer | Customer Service Specialist | |
| Yearly salary | $46,879 | $33,238 |
| Hourly rate | $22.54 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 148,068 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Automotive Service Writers act as a contact person between the customer and an automotive company. This person does estimations for clients and also help in drafting contracts. An Automotive Service Writer handles written orders for repairs. They receive and record request from clients and store it in a safe place. They are an essential part of the marketing department as it focuses on customer retention through constant, casual communication.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Automotive service writers and customer service specialists have different pay scales, as shown below.
| Automotive Service Writer | Customer Service Specialist | |
| Average salary | $46,879 | $33,238 |
| Salary range | Between $30,000 And $72,000 | Between $26,000 And $42,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | State Street | Dell |
| Best paying industry | Automotive | Finance |
There are a few differences between an automotive service writer and a customer service specialist in terms of educational background:
| Automotive Service Writer | Customer Service Specialist | |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 43% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service writers' and customer service specialists' demographics:
| Automotive Service Writer | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 77.4% Female, 22.6% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.5% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.8% White, 57.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |