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The differences between automotive service writers and customer services, warehouse can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service writer and a customer service, warehouse. Additionally, an automotive service writer has an average salary of $46,879, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for an automotive service writer include repair orders, service appointments and phone calls. The most important skills for a customer service, warehouse are quality customer service, strong customer service, and customer orders.
| Automotive Service Writer | Customer Service, Warehouse | |
| Yearly salary | $46,879 | $30,800 |
| Hourly rate | $22.54 | $14.81 |
| Growth rate | -4% | -4% |
| Number of jobs | 148,068 | 265,059 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 31% | High School Diploma, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Automotive Service Writers act as a contact person between the customer and an automotive company. This person does estimations for clients and also help in drafting contracts. An Automotive Service Writer handles written orders for repairs. They receive and record request from clients and store it in a safe place. They are an essential part of the marketing department as it focuses on customer retention through constant, casual communication.
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
Automotive service writers and customer services, warehouse have different pay scales, as shown below.
| Automotive Service Writer | Customer Service, Warehouse | |
| Average salary | $46,879 | $30,800 |
| Salary range | Between $30,000 And $72,000 | Between $25,000 And $37,000 |
| Highest paying City | New York, NY | Kent, WA |
| Highest paying state | New York | New York |
| Best paying company | State Street | Steel Dynamics |
| Best paying industry | Automotive | Manufacturing |
There are a few differences between an automotive service writer and a customer service, warehouse in terms of educational background:
| Automotive Service Writer | Customer Service, Warehouse | |
| Most common degree | Associate Degree, 31% | High School Diploma, 43% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service writers' and customer services, warehouse' demographics:
| Automotive Service Writer | Customer Service, Warehouse | |
| Average age | 40 | 40 |
| Gender ratio | Male, 77.4% Female, 22.6% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 10.5% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.8% White, 57.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |