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The differences between automotive service writers and employee service officers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service writer and an employee service officer. Additionally, an automotive service writer has an average salary of $46,879, which is higher than the $32,546 average annual salary of an employee service officer.
The top three skills for an automotive service writer include repair orders, service appointments and phone calls. The most important skills for an employee service officer are minor maintenance, data entry, and customer service.
| Automotive Service Writer | Employee Service Officer | |
| Yearly salary | $46,879 | $32,546 |
| Hourly rate | $22.54 | $15.65 |
| Growth rate | -4% | -4% |
| Number of jobs | 148,068 | 92,271 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 48% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Automotive Service Writers act as a contact person between the customer and an automotive company. This person does estimations for clients and also help in drafting contracts. An Automotive Service Writer handles written orders for repairs. They receive and record request from clients and store it in a safe place. They are an essential part of the marketing department as it focuses on customer retention through constant, casual communication.
An employee services officer processes salary calculations, position management, payroll, appointment letters, and general human resource inquiries. Employee services officers recruit, train, and develop staff for an organization. They administer pension and benefits and ensure that staff is paid properly. Part of their job is to look after the safety, welfare, and health of employees. They approve job descriptions as well as advertisements. Also, they organize training sessions and related activities for the staff.
Automotive service writers and employee service officers have different pay scales, as shown below.
| Automotive Service Writer | Employee Service Officer | |
| Average salary | $46,879 | $32,546 |
| Salary range | Between $30,000 And $72,000 | Between $25,000 And $41,000 |
| Highest paying City | New York, NY | San Diego, CA |
| Highest paying state | New York | California |
| Best paying company | State Street | CSX |
| Best paying industry | Automotive | Transportation |
There are a few differences between an automotive service writer and an employee service officer in terms of educational background:
| Automotive Service Writer | Employee Service Officer | |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 48% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service writers' and employee service officers' demographics:
| Automotive Service Writer | Employee Service Officer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 77.4% Female, 22.6% | Male, 47.6% Female, 52.4% |
| Race ratio | Black or African American, 10.5% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.8% White, 57.4% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 17.4% Asian, 7.1% White, 57.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |