Billing representative vs service representative

The differences between billing representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a billing representative, becoming a service representative takes usually requires 6-12 months. Additionally, a billing representative has an average salary of $35,002, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a billing representative include patients, customer service and data entry. The most important skills for a service representative are customer service, client service, and patients.

Billing representative vs service representative overview

	Billing Representative	Service Representative
Yearly salary	$35,002	$33,692
Hourly rate	$16.83	$16.20
Growth rate	-3%	-4%
Number of jobs	95,425	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 30%	Bachelor's Degree, 51%
Average age	46	40
Years of experience	2	12

What does a billing representative do?

A billing representative assists with the overall operations of the organization's billing department. Billing representatives post payments timely on the database, update account statements, generate financial reports, release invoices, and resolve account discrepancies. They also perform client accounts reconciliation as needed, monitor account receivables, review overdated balance, and notify clients of payment updates to ensure accurate and timely billing. A billing representative must have strong analytical and communication skills to manage clients' accounts, as well as comprehensive knowledge on the accounting industry to explain the payment terms and policies of an organization to a client.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Billing representative vs service representative salary

Billing representatives and service representatives have different pay scales, as shown below.

	Billing Representative	Service Representative
Average salary	$35,002	$33,692
Salary range	Between $28,000 And $42,000	Between $24,000 And $45,000
Highest paying City	Worcester, MA	New York, NY
Highest paying state	Massachusetts	New York
Best paying company	Relevante	Northern Trust
Best paying industry	Technology	Government

Differences between billing representative and service representative education

There are a few differences between a billing representative and a service representative in terms of educational background:

	Billing Representative	Service Representative
Most common degree	Bachelor's Degree, 30%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	Stanford University	-

Billing representative vs service representative demographics

Here are the differences between billing representatives' and service representatives' demographics:

	Billing Representative	Service Representative
Average age	46	40
Gender ratio	Male, 15.7% Female, 84.3%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 10.4% Unknown, 4.3% Hispanic or Latino, 19.9% Asian, 7.3% White, 57.2% American Indian and Alaska Native, 0.9%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between billing representative and service representative duties and responsibilities

Billing representative example responsibilities.

Manage software programs for MSP accounts, monthly billing and EMC file transfers to Medicare.
Accept and process healthcare claims and confidential medical records; verify patient eligibility and manage the Medicare and Medicaid billing process.
Process orders in compliance with Medicare, Medicaid and private insurance verification guidelines; confirming customer's eligibility and insurance coverage.
Verify insurance eligibility for schedule appointments, and verify cash pricing for private pay patients who request cost by CPT code.
Submit and receive Medicare and Medicaid claims electronically on a daily basis.
Utilize extensive computer skills and coding knowledge to produce and submit physical therapy and occupational therapy claims through medicaid and medicare.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Billing representative vs service representative skills

Common billing representative skills

Patients, 18%
Customer Service, 13%
Data Entry, 6%
Medical Billing, 5%
Medicaid, 5%
Patient Accounts, 4%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Billing Representative
Billing Representative vs Service Representative

Updated January 8, 2025

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