Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between business center managers and customer service-call center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a business center manager and a customer service-call center manager. Additionally, a business center manager has an average salary of $56,854, which is higher than the $33,476 average annual salary of a customer service-call center manager.
The top three skills for a business center manager include employee engagement, phone calls and direct reports. The most important skills for a customer service-call center manager are inbound calls, data entry, and customer care.
| Business Center Manager | Customer Service-Call Center Manager | |
| Yearly salary | $56,854 | $33,476 |
| Hourly rate | $27.33 | $16.09 |
| Growth rate | 6% | 6% |
| Number of jobs | 362,242 | 189,413 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | High School Diploma, 31% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A business center manager oversees the daily operations of business centers, ensuring everything runs smoothly and efficiently. Their duties consist of setting objectives, establishing guidelines and timelines, and implementing the ideal practices to optimize company operations. They also manage and supervise staff, liaise with internal and external parties, and negotiate with suppliers and key clients, building positive relationships in the process. Moreover, they are in charge of monitoring operations to swiftly resolve complicated issues and concerns to ensure business growth and client satisfaction.
A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity. They also assist the representatives in handling difficult calls and escalated complaints, authorizing refunds, and replacing products as needed. To perform these tasks, a customer service/call center manager must have excellent leadership and communication skills.
Business center managers and customer service-call center managers have different pay scales, as shown below.
| Business Center Manager | Customer Service-Call Center Manager | |
| Average salary | $56,854 | $33,476 |
| Salary range | Between $32,000 And $98,000 | Between $27,000 And $40,000 |
| Highest paying City | - | Wallingford, CT |
| Highest paying state | - | Connecticut |
| Best paying company | - | CENTER FOR SIGHT |
| Best paying industry | - | Telecommunication |
There are a few differences between a business center manager and a customer service-call center manager in terms of educational background:
| Business Center Manager | Customer Service-Call Center Manager | |
| Most common degree | Bachelor's Degree, 65% | High School Diploma, 31% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between business center managers' and customer service-call center managers' demographics:
| Business Center Manager | Customer Service-Call Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 49.1% Female, 50.9% | Male, 29.3% Female, 70.7% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |