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The differences between call center operators and bilingual customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a call center operator, becoming a bilingual customer service takes usually requires 6-12 months. Additionally, a bilingual customer service has an average salary of $32,388, which is higher than the $31,022 average annual salary of a call center operator.
The top three skills for a call center operator include strong customer service, patients and data entry. The most important skills for a bilingual customer service are data entry, strong customer service, and excellent organizational.
| Call Center Operator | Bilingual Customer Service | |
| Yearly salary | $31,022 | $32,388 |
| Hourly rate | $14.91 | $15.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 215,083 | 201,631 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 35% |
| Average age | 53 | 40 |
| Years of experience | 2 | 12 |
A call center operator is primarily in charge of handling inbound and outbound calls in a call center, aiming to provide clients with optimal support and service. They usually answer inbound calls from clients and assist them by answering inquiries, processing requests, and even handling issues and concerns, resolving them promptly and efficiently to ensure customer satisfaction. They also make outbound calls, reaching out to potential clients to offer products and services. They usually answer inquiries, discuss product specifications, arrange payment plans, and maintain records of all transactions.
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Call center operators and bilingual customer services have different pay scales, as shown below.
| Call Center Operator | Bilingual Customer Service | |
| Average salary | $31,022 | $32,388 |
| Salary range | Between $22,000 And $42,000 | Between $26,000 And $39,000 |
| Highest paying City | Vacaville, CA | Minneapolis, MN |
| Highest paying state | New York | Alaska |
| Best paying company | Brigham and Women's Hospital | Uline |
| Best paying industry | Media | Insurance |
There are a few differences between a call center operator and a bilingual customer service in terms of educational background:
| Call Center Operator | Bilingual Customer Service | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center operators' and bilingual customer services' demographics:
| Call Center Operator | Bilingual Customer Service | |
| Average age | 53 | 40 |
| Gender ratio | Male, 26.6% Female, 73.4% | Male, 30.8% Female, 69.2% |
| Race ratio | Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.4% Asian, 3.4% White, 60.0% American Indian and Alaska Native, 1.2% | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 19% | 7% |