Call center operator vs call out operator

The differences between call center operators and call out operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center operator and a call out operator. Additionally, a call out operator has an average salary of $32,733, which is higher than the $31,022 average annual salary of a call center operator.

The top three skills for a call center operator include strong customer service, patients and data entry. The most important skills for a call out operator are customer service, inbound calls, and emergency calls.

Call center operator vs call out operator overview

	Call Center Operator	Call Out Operator
Yearly salary	$31,022	$32,733
Hourly rate	$14.91	$15.74
Growth rate	-4%	-4%
Number of jobs	215,083	37,567
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	High School Diploma, 34%
Average age	53	53
Years of experience	2	2

Call center operator vs call out operator salary

Call center operators and call out operators have different pay scales, as shown below.

	Call Center Operator	Call Out Operator
Average salary	$31,022	$32,733
Salary range	Between $22,000 And $42,000	Between $26,000 And $40,000
Highest paying City	Vacaville, CA	-
Highest paying state	New York	-
Best paying company	Brigham and Women's Hospital	-
Best paying industry	Media	-

Differences between call center operator and call out operator education

There are a few differences between a call center operator and a call out operator in terms of educational background:

	Call Center Operator	Call Out Operator
Most common degree	Bachelor's Degree, 36%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Call center operator vs call out operator demographics

Here are the differences between call center operators' and call out operators' demographics:

	Call Center Operator	Call Out Operator
Average age	53	53
Gender ratio	Male, 26.6% Female, 73.4%	Male, 31.5% Female, 68.5%
Race ratio	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.4% Asian, 3.4% White, 60.0% American Indian and Alaska Native, 1.2%	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.5% Asian, 3.2% White, 60.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between call center operator and call out operator duties and responsibilities

Call center operator example responsibilities.

Manage confidential documents and records with strict compliance to HIPAA.
Manage patient's records and make sure they are protected under the HIPPA laws.
Page all Dr's and staff when need.
Comply with HIPAA regulations at all times.
Create daily reports to monitor patient census, food allergies and nutritional plans.
Oversee scheduling, re-scheduling, and input appointment information into the systems EMR.

Call out operator example responsibilities.

Manage patient's records and make sure they are protected under the HIPPA laws.
Maintain updated patients' records-document patient details including the treatments, demographics and personal facts while scheduling appointments.
Access databases containing sensitive information while following HIPPA policies and procedures.

Call center operator vs call out operator skills

Common call center operator skills

Strong Customer Service, 50%
Patients, 10%
Data Entry, 5%
Customer Service, 5%
Phone Calls, 4%
Telephone Calls, 3%

Common call out operator skills

Customer Service, 20%
Inbound Calls, 18%
Emergency Calls, 13%
Telephone Calls, 7%
Outbound Calls, 7%
Customer Calls, 4%

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Office and Administrative Industry
Call Center Operator
Call Center Operator vs Call Out Operator

Updated January 8, 2025

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