Call center operator vs certified medical technician

The differences between call center operators and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a call center operator, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $31,022 average annual salary of a call center operator.

The top three skills for a call center operator include strong customer service, patients and data entry. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Call center operator vs certified medical technician overview

	Call Center Operator	Certified Medical Technician
Yearly salary	$31,022	$38,859
Hourly rate	$14.91	$18.68
Growth rate	-4%	5%
Number of jobs	215,083	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 28%
Average age	53	44
Years of experience	2	12

What does a call center operator do?

A call center operator is primarily in charge of handling inbound and outbound calls in a call center, aiming to provide clients with optimal support and service. They usually answer inbound calls from clients and assist them by answering inquiries, processing requests, and even handling issues and concerns, resolving them promptly and efficiently to ensure customer satisfaction. They also make outbound calls, reaching out to potential clients to offer products and services. They usually answer inquiries, discuss product specifications, arrange payment plans, and maintain records of all transactions.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Call center operator vs certified medical technician salary

Call center operators and certified medical technicians have different pay scales, as shown below.

	Call Center Operator	Certified Medical Technician
Average salary	$31,022	$38,859
Salary range	Between $22,000 And $42,000	Between $28,000 And $53,000
Highest paying City	Vacaville, CA	Denton, TX
Highest paying state	New York	Alaska
Best paying company	Brigham and Women's Hospital	Favorite Healthcare Staffing
Best paying industry	Media	Health Care

Differences between call center operator and certified medical technician education

There are a few differences between a call center operator and a certified medical technician in terms of educational background:

	Call Center Operator	Certified Medical Technician
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Call center operator vs certified medical technician demographics

Here are the differences between call center operators' and certified medical technicians' demographics:

	Call Center Operator	Certified Medical Technician
Average age	53	44
Gender ratio	Male, 26.6% Female, 73.4%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.4% Asian, 3.4% White, 60.0% American Indian and Alaska Native, 1.2%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	19%	8%

Differences between call center operator and certified medical technician duties and responsibilities

Call center operator example responsibilities.

Manage confidential documents and records with strict compliance to HIPAA.
Manage patient's records and make sure they are protected under the HIPPA laws.
Page all Dr's and staff when need.
Comply with HIPAA regulations at all times.
Create daily reports to monitor patient census, food allergies and nutritional plans.
Oversee scheduling, re-scheduling, and input appointment information into the systems EMR.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Call center operator vs certified medical technician skills

Common call center operator skills

Strong Customer Service, 50%
Patients, 10%
Data Entry, 5%
Customer Service, 5%
Phone Calls, 4%
Telephone Calls, 3%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Call Center Operator
Call Center Operator vs Certified Medical Technician

Updated January 8, 2025

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