Call center operator vs operator

The differences between call center operators and operators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a call center operator, becoming an operator takes usually requires 2-4 years. Additionally, an operator has an average salary of $37,928, which is higher than the $31,022 average annual salary of a call center operator.

The top three skills for a call center operator include strong customer service, patients and data entry. The most important skills for an operator are safety procedures, CDL, and emergency calls.

Call center operator vs operator overview

	Call Center Operator	Operator
Yearly salary	$31,022	$37,928
Hourly rate	$14.91	$18.23
Growth rate	-4%	7%
Number of jobs	215,083	159,077
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	High School Diploma, 40%
Average age	53	43
Years of experience	2	4

What does a call center operator do?

A call center operator is primarily in charge of handling inbound and outbound calls in a call center, aiming to provide clients with optimal support and service. They usually answer inbound calls from clients and assist them by answering inquiries, processing requests, and even handling issues and concerns, resolving them promptly and efficiently to ensure customer satisfaction. They also make outbound calls, reaching out to potential clients to offer products and services. They usually answer inquiries, discuss product specifications, arrange payment plans, and maintain records of all transactions.

What does an operator do?

Operators are skilled workers who are in charge of working on an industrial machine or a specific aspect of the manufacturing business. They are trained to operate machines, learning how to use them. They are also responsible for the maintenance and repair of the machine, and they should be able to troubleshoot problems and provide remedies to them. They must be knowledgeable about the different parts of the machine and how to mitigate any challenges that may arise. Operators should be alert, detail-oriented, and familiar with safety and health guidelines.

Call center operator vs operator salary

Call center operators and operators have different pay scales, as shown below.

	Call Center Operator	Operator
Average salary	$31,022	$37,928
Salary range	Between $22,000 And $42,000	Between $27,000 And $53,000
Highest paying City	Vacaville, CA	San Jose, CA
Highest paying state	New York	North Dakota
Best paying company	Brigham and Women's Hospital	Microsoft
Best paying industry	Media	Technology

Differences between call center operator and operator education

There are a few differences between a call center operator and an operator in terms of educational background:

	Call Center Operator	Operator
Most common degree	Bachelor's Degree, 36%	High School Diploma, 40%
Most common major	Business	Business
Most common college	-	-

Call center operator vs operator demographics

Here are the differences between call center operators' and operators' demographics:

	Call Center Operator	Operator
Average age	53	43
Gender ratio	Male, 26.6% Female, 73.4%	Male, 73.0% Female, 27.0%
Race ratio	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.4% Asian, 3.4% White, 60.0% American Indian and Alaska Native, 1.2%	Black or African American, 16.2% Unknown, 4.4% Hispanic or Latino, 18.6% Asian, 2.5% White, 57.6% American Indian and Alaska Native, 0.8%
LGBT Percentage	19%	4%

Differences between call center operator and operator duties and responsibilities

Call center operator example responsibilities.

Manage confidential documents and records with strict compliance to HIPAA.
Manage patient's records and make sure they are protected under the HIPPA laws.
Page all Dr's and staff when need.
Comply with HIPAA regulations at all times.
Create daily reports to monitor patient census, food allergies and nutritional plans.
Oversee scheduling, re-scheduling, and input appointment information into the systems EMR.

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Operator example responsibilities.

Assist in developing the company s short and long term training plans and managing yearly ammunition allocation.
Assist and manage the extrusion process of polyester raw material in pellet or chip form to produce finish rolls of plastic.
Manage day-to-day transportation and logistics services for multinational account base.
Manage the master calendar and schedule resources such as communication equipment, weapons, transportation and ammunition forecast and delivery.
Job require basic math skills: fractions and decimals.
Ensure safety of all equipment during production in compliance with strict OSHA and safety regulations.

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Call center operator vs operator skills

Common call center operator skills

Strong Customer Service, 50%
Patients, 10%
Data Entry, 5%
Customer Service, 5%
Phone Calls, 4%
Telephone Calls, 3%

Common operator skills

Safety Procedures, 15%
CDL, 6%
Emergency Calls, 6%
Preventative Maintenance, 4%
Quality Checks, 4%
Dozer, 4%

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Updated January 8, 2025

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