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The differences between call center specialists and account specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center specialist and an account specialist. Additionally, an account specialist has an average salary of $42,586, which is higher than the $33,289 average annual salary of a call center specialist.
The top three skills for a call center specialist include strong customer service, patients and customer service. The most important skills for an account specialist are customer service, patients, and account management.
| Call Center Specialist | Account Specialist | |
| Yearly salary | $33,289 | $42,586 |
| Hourly rate | $16.00 | $20.47 |
| Growth rate | -4% | -8% |
| Number of jobs | 228,936 | 116,010 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 54% |
| Average age | 40 | 46 |
| Years of experience | 12 | 12 |
A call center specialist is responsible for providing the customers with the highest quality service by responding to their inquiries and concerns and resolving their complaints. Call center specialists assist the customers in taking their orders, processing payments, and verifying transaction details. They may also sell new goods and services to the customers according to their needs and budget limitations to generate more revenue resources for the business and enhance the brand's image. A call center specialist must have excellent communication and computer skills to navigate databases and update customer's information accurately.
An account specialist is responsible for reaching out to customers or potential clients through calls, emails, and other forms of correspondence to secure sales and strengthen business relations. An account specialist may also perform other tasks such as arranging appointment schedules with clients, providing price quotes and responding to further inquiries, process orders, generating sales leads, and handling complaints and resolving issues. Furthermore, an account specialist may also be involved in developing strategies, finding new opportunities, producing and completing necessary documents, and preparing reports, all in adherence to the company's policies and regulations.
Call center specialists and account specialists have different pay scales, as shown below.
| Call Center Specialist | Account Specialist | |
| Average salary | $33,289 | $42,586 |
| Salary range | Between $25,000 And $43,000 | Between $28,000 And $62,000 |
| Highest paying City | Los Angeles, CA | Washington, DC |
| Highest paying state | California | Virginia |
| Best paying company | Hospice of Marion County | Microsoft |
| Best paying industry | Finance | Finance |
There are a few differences between a call center specialist and an account specialist in terms of educational background:
| Call Center Specialist | Account Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center specialists' and account specialists' demographics:
| Call Center Specialist | Account Specialist | |
| Average age | 40 | 46 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 32.2% Female, 67.8% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 19.2% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 13.2% Unknown, 4.1% Hispanic or Latino, 17.8% Asian, 3.7% White, 60.8% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 8% |