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The differences between call center specialists and center specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center specialist and a center specialist. Additionally, a center specialist has an average salary of $33,648, which is higher than the $33,289 average annual salary of a call center specialist.
The top three skills for a call center specialist include strong customer service, patients and customer service. The most important skills for a center specialist are patients, customer service, and necessary paperwork.
| Call Center Specialist | Center Specialist | |
| Yearly salary | $33,289 | $33,648 |
| Hourly rate | $16.00 | $16.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 228,936 | 226,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 47% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center specialist is responsible for providing the customers with the highest quality service by responding to their inquiries and concerns and resolving their complaints. Call center specialists assist the customers in taking their orders, processing payments, and verifying transaction details. They may also sell new goods and services to the customers according to their needs and budget limitations to generate more revenue resources for the business and enhance the brand's image. A call center specialist must have excellent communication and computer skills to navigate databases and update customer's information accurately.
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
Call center specialists and center specialists have different pay scales, as shown below.
| Call Center Specialist | Center Specialist | |
| Average salary | $33,289 | $33,648 |
| Salary range | Between $25,000 And $43,000 | Between $24,000 And $46,000 |
| Highest paying City | Los Angeles, CA | Boston, MA |
| Highest paying state | California | New Hampshire |
| Best paying company | Hospice of Marion County | BP America Inc |
| Best paying industry | Finance | Finance |
There are a few differences between a call center specialist and a center specialist in terms of educational background:
| Call Center Specialist | Center Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center specialists' and center specialists' demographics:
| Call Center Specialist | Center Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 46.4% Female, 53.6% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 19.2% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |