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The differences between call center specialists and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center specialist and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $33,289 average annual salary of a call center specialist.
The top three skills for a call center specialist include strong customer service, patients and customer service. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Call Center Specialist | Certified Medical Technician | |
| Yearly salary | $33,289 | $38,859 |
| Hourly rate | $16.00 | $18.68 |
| Growth rate | -4% | 5% |
| Number of jobs | 228,936 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 28% |
| Average age | 40 | 44 |
| Years of experience | 12 | 12 |
A call center specialist is responsible for providing the customers with the highest quality service by responding to their inquiries and concerns and resolving their complaints. Call center specialists assist the customers in taking their orders, processing payments, and verifying transaction details. They may also sell new goods and services to the customers according to their needs and budget limitations to generate more revenue resources for the business and enhance the brand's image. A call center specialist must have excellent communication and computer skills to navigate databases and update customer's information accurately.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Call center specialists and certified medical technicians have different pay scales, as shown below.
| Call Center Specialist | Certified Medical Technician | |
| Average salary | $33,289 | $38,859 |
| Salary range | Between $25,000 And $43,000 | Between $28,000 And $53,000 |
| Highest paying City | Los Angeles, CA | Denton, TX |
| Highest paying state | California | Alaska |
| Best paying company | Hospice of Marion County | Favorite Healthcare Staffing |
| Best paying industry | Finance | Health Care |
There are a few differences between a call center specialist and a certified medical technician in terms of educational background:
| Call Center Specialist | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | - | University of Connecticut |
Here are the differences between call center specialists' and certified medical technicians' demographics:
| Call Center Specialist | Certified Medical Technician | |
| Average age | 40 | 44 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 19.2% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 8% |