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The differences between call center specialists and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center specialist and a client relations specialist. Additionally, a client relations specialist has an average salary of $39,902, which is higher than the $33,289 average annual salary of a call center specialist.
The top three skills for a call center specialist include strong customer service, patients and customer service. The most important skills for a client relations specialist are client relations, customer service, and data entry.
| Call Center Specialist | Client Relations Specialist | |
| Yearly salary | $33,289 | $39,902 |
| Hourly rate | $16.00 | $19.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 228,936 | 200,766 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 64% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center specialist is responsible for providing the customers with the highest quality service by responding to their inquiries and concerns and resolving their complaints. Call center specialists assist the customers in taking their orders, processing payments, and verifying transaction details. They may also sell new goods and services to the customers according to their needs and budget limitations to generate more revenue resources for the business and enhance the brand's image. A call center specialist must have excellent communication and computer skills to navigate databases and update customer's information accurately.
A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.
Call center specialists and client relations specialists have different pay scales, as shown below.
| Call Center Specialist | Client Relations Specialist | |
| Average salary | $33,289 | $39,902 |
| Salary range | Between $25,000 And $43,000 | Between $27,000 And $58,000 |
| Highest paying City | Los Angeles, CA | Washington, DC |
| Highest paying state | California | New Jersey |
| Best paying company | Hospice of Marion County | McKinsey & Company Inc |
| Best paying industry | Finance | Real Estate |
There are a few differences between a call center specialist and a client relations specialist in terms of educational background:
| Call Center Specialist | Client Relations Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center specialists' and client relations specialists' demographics:
| Call Center Specialist | Client Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 30.3% Female, 69.7% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 19.2% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |