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The differences between call center specialists and client service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center specialist and a client service specialist. Additionally, a client service specialist has an average salary of $40,043, which is higher than the $33,289 average annual salary of a call center specialist.
The top three skills for a call center specialist include strong customer service, patients and customer service. The most important skills for a client service specialist are client service, excellent interpersonal, and client facing.
| Call Center Specialist | Client Service Specialist | |
| Yearly salary | $33,289 | $40,043 |
| Hourly rate | $16.00 | $19.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 228,936 | 225,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center specialist is responsible for providing the customers with the highest quality service by responding to their inquiries and concerns and resolving their complaints. Call center specialists assist the customers in taking their orders, processing payments, and verifying transaction details. They may also sell new goods and services to the customers according to their needs and budget limitations to generate more revenue resources for the business and enhance the brand's image. A call center specialist must have excellent communication and computer skills to navigate databases and update customer's information accurately.
A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.
Call center specialists and client service specialists have different pay scales, as shown below.
| Call Center Specialist | Client Service Specialist | |
| Average salary | $33,289 | $40,043 |
| Salary range | Between $25,000 And $43,000 | Between $26,000 And $61,000 |
| Highest paying City | Los Angeles, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Hospice of Marion County | Moody's |
| Best paying industry | Finance | Finance |
There are a few differences between a call center specialist and a client service specialist in terms of educational background:
| Call Center Specialist | Client Service Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center specialists' and client service specialists' demographics:
| Call Center Specialist | Client Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 29.5% Female, 70.5% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 19.2% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |