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The differences between call center specialists and data entry specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a call center specialist, becoming a data entry specialist takes usually requires 1-2 years. Additionally, a call center specialist has an average salary of $33,289, which is higher than the $32,392 average annual salary of a data entry specialist.
The top three skills for a call center specialist include strong customer service, patients and customer service. The most important skills for a data entry specialist are data entry, customer service, and computer database.
| Call Center Specialist | Data Entry Specialist | |
| Yearly salary | $33,289 | $32,392 |
| Hourly rate | $16.00 | $15.57 |
| Growth rate | -4% | - |
| Number of jobs | 228,936 | 89,081 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 38% |
| Average age | 40 | 44 |
| Years of experience | 12 | 2 |
A call center specialist is responsible for providing the customers with the highest quality service by responding to their inquiries and concerns and resolving their complaints. Call center specialists assist the customers in taking their orders, processing payments, and verifying transaction details. They may also sell new goods and services to the customers according to their needs and budget limitations to generate more revenue resources for the business and enhance the brand's image. A call center specialist must have excellent communication and computer skills to navigate databases and update customer's information accurately.
A data entry specialist is responsible for filling data in a database or platform with precision and speed. There are instances when a data entry specialist must convert files and input information using particular devices or scanners. There are also situations where one has printed materials as a source, such as billing information, data logs, and other forms of documentation. Furthermore, a data entry specialist can also be in charge of regular correspondence, spreadsheet maintenance, and other data-related administrative tasks.
Call center specialists and data entry specialists have different pay scales, as shown below.
| Call Center Specialist | Data Entry Specialist | |
| Average salary | $33,289 | $32,392 |
| Salary range | Between $25,000 And $43,000 | Between $24,000 And $42,000 |
| Highest paying City | Los Angeles, CA | Washington, DC |
| Highest paying state | California | Alaska |
| Best paying company | Hospice of Marion County | DeWitt LLP Law Firm |
| Best paying industry | Finance | Finance |
There are a few differences between a call center specialist and a data entry specialist in terms of educational background:
| Call Center Specialist | Data Entry Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center specialists' and data entry specialists' demographics:
| Call Center Specialist | Data Entry Specialist | |
| Average age | 40 | 44 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 24.8% Female, 75.2% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 19.2% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.4% Unknown, 4.2% Hispanic or Latino, 20.6% Asian, 7.9% White, 56.3% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 5% |