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The differences between call center specialists and order entry specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a call center specialist, becoming an order entry specialist takes usually requires 1-2 years. Additionally, an order entry specialist has an average salary of $34,625, which is higher than the $33,289 average annual salary of a call center specialist.
The top three skills for a call center specialist include strong customer service, patients and customer service. The most important skills for an order entry specialist are data entry, customer service, and purchase orders.
| Call Center Specialist | Order Entry Specialist | |
| Yearly salary | $33,289 | $34,625 |
| Hourly rate | $16.00 | $16.65 |
| Growth rate | -4% | - |
| Number of jobs | 228,936 | 65,085 |
| Job satisfaction | - | 2 |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 35% |
| Average age | 40 | 43 |
| Years of experience | 12 | 2 |
A call center specialist is responsible for providing the customers with the highest quality service by responding to their inquiries and concerns and resolving their complaints. Call center specialists assist the customers in taking their orders, processing payments, and verifying transaction details. They may also sell new goods and services to the customers according to their needs and budget limitations to generate more revenue resources for the business and enhance the brand's image. A call center specialist must have excellent communication and computer skills to navigate databases and update customer's information accurately.
An order entry specialist is an individual who performs high-volume data entry to deliver precise and timely work orders to the production staff. Order entry specialists must provide customers with worldwide logistics services through the domestic and international movement of their goods. They provide outstanding customer service by maintaining pricing, stock transfer, and backorder reports from manufacturers to dealers. Order entry specialists must also resolve complaints and handle troubleshooting issues more accurately and professionally while handling multiple tasks effectively.
Call center specialists and order entry specialists have different pay scales, as shown below.
| Call Center Specialist | Order Entry Specialist | |
| Average salary | $33,289 | $34,625 |
| Salary range | Between $25,000 And $43,000 | Between $28,000 And $42,000 |
| Highest paying City | Los Angeles, CA | Las Vegas, NV |
| Highest paying state | California | New Hampshire |
| Best paying company | Hospice of Marion County | Zynex Medical |
| Best paying industry | Finance | Technology |
There are a few differences between a call center specialist and an order entry specialist in terms of educational background:
| Call Center Specialist | Order Entry Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center specialists' and order entry specialists' demographics:
| Call Center Specialist | Order Entry Specialist | |
| Average age | 40 | 43 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 21.0% Female, 79.0% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 19.2% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 6% |