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The differences between call center specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center specialist and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $33,289 average annual salary of a call center specialist.
The top three skills for a call center specialist include strong customer service, patients and customer service. The most important skills for a service specialist are patients, social work, and criminal justice.
| Call Center Specialist | Service Specialist | |
| Yearly salary | $33,289 | $44,150 |
| Hourly rate | $16.00 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 228,936 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center specialist is responsible for providing the customers with the highest quality service by responding to their inquiries and concerns and resolving their complaints. Call center specialists assist the customers in taking their orders, processing payments, and verifying transaction details. They may also sell new goods and services to the customers according to their needs and budget limitations to generate more revenue resources for the business and enhance the brand's image. A call center specialist must have excellent communication and computer skills to navigate databases and update customer's information accurately.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Call center specialists and service specialists have different pay scales, as shown below.
| Call Center Specialist | Service Specialist | |
| Average salary | $33,289 | $44,150 |
| Salary range | Between $25,000 And $43,000 | Between $27,000 And $71,000 |
| Highest paying City | Los Angeles, CA | Boston, MA |
| Highest paying state | California | Massachusetts |
| Best paying company | Hospice of Marion County | Ropes & Gray |
| Best paying industry | Finance | Technology |
There are a few differences between a call center specialist and a service specialist in terms of educational background:
| Call Center Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center specialists' and service specialists' demographics:
| Call Center Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 19.2% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |