Cash office associate vs customer service clerk

The differences between cash office associates and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $32,478 average annual salary of a cash office associate.

The top three skills for a cash office associate include customer service, sales floor and front end. The most important skills for a customer service clerk are customer service, basic math, and front end.

Cash office associate vs customer service clerk overview

	Cash Office Associate	Customer Service Clerk
Yearly salary	$32,478	$33,566
Hourly rate	$15.61	$16.14
Growth rate	-10%	-4%
Number of jobs	35,858	361,383
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	High School Diploma, 32%
Average age	34	40
Years of experience	-	12

What does a cash office associate do?

A cash office associate is in charge of handling cash transactions in an organization, such as collecting payments and processing money orders. There are also times when a cash office associate must make check or cash deposits, keep funds in secure places, balance cash drawers, and conduct assessments or audits. Moreover, they are also responsible for keeping accurate records of all cash transactions, producing reports for managers regularly. In some companies, a cash office associate can have the task of investigating financial irregularities or inconsistencies.

What does a customer service clerk do?

A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.

Cash office associate vs customer service clerk salary

Cash office associates and customer service clerks have different pay scales, as shown below.

	Cash Office Associate	Customer Service Clerk
Average salary	$32,478	$33,566
Salary range	Between $16,000 And $63,000	Between $26,000 And $42,000
Highest paying City	-	Anchorage, AK
Highest paying state	-	Alaska
Best paying company	-	United States Courts
Best paying industry	-	Retail

Differences between cash office associate and customer service clerk education

There are a few differences between a cash office associate and a customer service clerk in terms of educational background:

	Cash Office Associate	Customer Service Clerk
Most common degree	Bachelor's Degree, 38%	High School Diploma, 32%
Most common major	Business	Business
Most common college	-	-

Cash office associate vs customer service clerk demographics

Here are the differences between cash office associates' and customer service clerks' demographics:

	Cash Office Associate	Customer Service Clerk
Average age	34	40
Gender ratio	Male, 15.3% Female, 84.7%	Male, 33.0% Female, 67.0%
Race ratio	Black or African American, 9.9% Unknown, 5.1% Hispanic or Latino, 18.8% Asian, 7.6% White, 57.7% American Indian and Alaska Native, 0.9%	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	5%	7%

Differences between cash office associate and customer service clerk duties and responsibilities

Cash office associate example responsibilities.

Maintain a clean and orderly checkout area and accomplish other general cleaning duties, such as mopping floors and emptying garbage.
Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Take part in company competitions, upselling tickets and concessions.
Check out jewelry, shoe and accessory customer at jewelry counter.
Assist customers with their groceries whether it be bagging, locating or returning.
Balance office funds to reports; adjust to match as needed from errors make at POS terminals.

Customer service clerk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Show excellence in providing customer service satisfaction by packing then delivering groceries to customers' vehicles.
Hone in on and strengthen problem solving, quick thinking, and math skills.
Support RSA authentication service for remote customer using VPN access, with RSA token.
Help clients identify and resolve issues pertaining, but not limit to, VPN configuration, web hosting and domain registration.
Operate cash register, processing transactions with cash, credit card, debit, check, food stamp and WIC coupons.

Cash office associate vs customer service clerk skills

Common cash office associate skills

Customer Service, 26%
Sales Floor, 9%
Front End, 9%
POS, 6%
Loss Prevention, 5%
Cash Drawers, 4%

Common customer service clerk skills

Customer Service, 13%
Basic Math, 12%
Front End, 11%
Math, 10%
Cash Handling, 9%
Customer Inquiries, 8%

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Cash Office Associate
Cash Office Associate vs Customer Service Clerk

Updated January 8, 2025

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