Cashier/service clerk vs service desk associate

Differences between cashier/service clerk and service desk associate duties and responsibilities

Cashier/service clerk example responsibilities.

• Conduct routine inspections and manage mechanics payroll data utilizing ADP.
• Scan groceries, sack groceries, take groceries to the customers' cars and load them into their vehicles.
• Bag groceries and accommodate customers outside if they need carry-out.
• Register patients for medical services--operate switchboard--perform additional administrative support tasks for supervisory staff as needed.
• Go to different Wal-Mart stores to promote memberships for SAM'S.
• Offer customers Sams members renewals/upgrades.
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Service desk associate example responsibilities.

• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Realign the service desk to ITIL framework with emphasis on incident and problem management.
• Develop SLA's for improve customer satisfaction and implement customer satisfaction surveys.
• Count, balance and reconcile daily business transaction totals and record information into POS system.
• Operate a POS system with a high volume of purchases, or return product to the store.
• Define, implement and monitor KPI's and target to drive efficiency improvements within the local I.T.
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