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The differences between center managers and assistant center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center manager and an assistant center manager. Additionally, a center manager has an average salary of $56,284, which is higher than the $36,021 average annual salary of an assistant center manager.
The top three skills for a center manager include patients, OSHA and patient care. The most important skills for an assistant center manager are data entry, math, and loss prevention.
| Center Manager | Assistant Center Manager | |
| Yearly salary | $56,284 | $36,021 |
| Hourly rate | $27.06 | $17.32 |
| Growth rate | 6% | 6% |
| Number of jobs | 278,683 | 317,049 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 55% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A call center manager is an individual who is responsible for managing and supervising call center employees. Call center managers are required to identify and solve call center problems as well as communicate with dissatisfied customers to find a satisfactory solution. They assist in the hiring and training of new and qualified call center candidates. Call center managers must also possess exceptional talents such as excellent interpersonal traits, customer service, and good conflict resolution skills.
An assistant center manager is in charge of overseeing the practices and operations in a facility, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around performing administrative support tasks such as managing budgets and schedules, producing progress reports, processing documents, answering calls and correspondence, maintaining records of transactions, updating databases, and assessing the performance of the workforce to ensure client satisfaction. Furthermore, it is essential to implement the company's policies and regulations to maintain a safe and productive work environment for everyone.
Center managers and assistant center managers have different pay scales, as shown below.
| Center Manager | Assistant Center Manager | |
| Average salary | $56,284 | $36,021 |
| Salary range | Between $35,000 And $90,000 | Between $26,000 And $49,000 |
| Highest paying City | Jersey City, NJ | McLean, VA |
| Highest paying state | New Jersey | New York |
| Best paying company | Capgemini | Michigan State University |
| Best paying industry | Technology | Transportation |
There are a few differences between a center manager and an assistant center manager in terms of educational background:
| Center Manager | Assistant Center Manager | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between center managers' and assistant center managers' demographics:
| Center Manager | Assistant Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 47.7% Female, 52.3% | Male, 52.0% Female, 48.0% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |