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Center manager vs assistant manager of operations

The differences between center managers and assistant managers of operations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center manager and an assistant manager of operations. Additionally, a center manager has an average salary of $56,284, which is higher than the $55,668 average annual salary of an assistant manager of operations.

The top three skills for a center manager include patients, OSHA and patient care. The most important skills for an assistant manager of operations are sales floor, front end, and cash handling.

Center manager vs assistant manager of operations overview

Center ManagerAssistant Manager Of Operations
Yearly salary$56,284$55,668
Hourly rate$27.06$26.76
Growth rate6%6%
Number of jobs278,683360,392
Job satisfaction--
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 61%
Average age4444
Years of experience66

What does a center manager do?

A call center manager is an individual who is responsible for managing and supervising call center employees. Call center managers are required to identify and solve call center problems as well as communicate with dissatisfied customers to find a satisfactory solution. They assist in the hiring and training of new and qualified call center candidates. Call center managers must also possess exceptional talents such as excellent interpersonal traits, customer service, and good conflict resolution skills.

What does an assistant manager of operations do?

An assistant operations manager is responsible for supervising staff performance and operation processes under the guidance of an operations manager. The assistant operations manager ensures the efficiency and accuracy of project management to boost client satisfaction, drive revenues, and achieve the company's objectives and profitability goals. They also help with developing strategic procedures to increase productivity and identify business opportunities to build a strong company reputation. An assistant operations manager must have excellent communication and leadership skills, especially when meeting with existing and potential clients, close partnerships, and lead teams towards project goals.

Center manager vs assistant manager of operations salary

Center managers and assistant managers of operations have different pay scales, as shown below.

Center ManagerAssistant Manager Of Operations
Average salary$56,284$55,668
Salary rangeBetween $35,000 And $90,000Between $38,000 And $79,000
Highest paying CityJersey City, NJSan Francisco, CA
Highest paying stateNew JerseyConnecticut
Best paying companyCapgeminiMicrosoft
Best paying industryTechnologyFinance

Differences between center manager and assistant manager of operations education

There are a few differences between a center manager and an assistant manager of operations in terms of educational background:

Center ManagerAssistant Manager Of Operations
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 61%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Center manager vs assistant manager of operations demographics

Here are the differences between center managers' and assistant managers of operations' demographics:

Center ManagerAssistant Manager Of Operations
Average age4444
Gender ratioMale, 47.7% Female, 52.3%Male, 60.9% Female, 39.1%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between center manager and assistant manager of operations duties and responsibilities

Center manager example responsibilities.

  • Achieve or exceed SLA's by proactively managing multiple desktop support queues.
  • Create and manage the Facebook page for the station.
  • Manage multiple vendors for a variety of HVAC work.
  • Manage the disposition of vehicles and assets from facilities that are closed during DHL restructuring.
  • Perform all administrative and management duties require to operate the contact center and achieve all assign KPI's.
  • Manage the image, cleanliness and in-stock presentation of selling floor, stockrooms, back shop and entire facility.
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Assistant manager of operations example responsibilities.

  • Ensure department daily, weekly and quarterly KPIs are achieve including achieving department budget goals.
  • Experience with commercial, Medicare, and Medicaid manage care product lines.
  • Manage the order flow via direct communication, major customers such as Costco, Sam's/Wal-Mart.
  • Create multi-display custom PC digital menu, manage local network infrastructure
  • Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
  • Enforce all compliance issues relate to: FDA, USDA, ODA & OSHA.
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Center manager vs assistant manager of operations skills

Common center manager skills
  • Patients, 17%
  • OSHA, 7%
  • Patient Care, 7%
  • Safety Procedures, 4%
  • Professional Development, 4%
  • Keeping Track, 4%
Common assistant manager of operations skills
  • Sales Floor, 29%
  • Front End, 25%
  • Cash Handling, 23%
  • Store Associates, 17%
  • Cleanliness, 1%
  • POS, 1%

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