Center manager vs associate manager

The differences between center managers and associate managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center manager and an associate manager. Additionally, an associate manager has an average salary of $83,246, which is higher than the $56,284 average annual salary of a center manager.

The top three skills for a center manager include patients, OSHA and patient care. The most important skills for an associate manager are PET, POS, and sales floor.

Center manager vs associate manager overview

	Center Manager	Associate Manager
Yearly salary	$56,284	$83,246
Hourly rate	$27.06	$40.02
Growth rate	6%	6%
Number of jobs	278,683	420,292
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 58%
Average age	44	44
Years of experience	6	6

What does a center manager do?

A call center manager is an individual who is responsible for managing and supervising call center employees. Call center managers are required to identify and solve call center problems as well as communicate with dissatisfied customers to find a satisfactory solution. They assist in the hiring and training of new and qualified call center candidates. Call center managers must also possess exceptional talents such as excellent interpersonal traits, customer service, and good conflict resolution skills.

What does an associate manager do?

Associate managers are responsible for overseeing the support and clerical staff of the company. They recruit and train employees who perform different tasks that include greeting customers, answering phones, and faxing documents. They also perform other duties, including keeping employees' motivation, ensuring that everyone understands the company's guidelines and policies, and supervising other staff members. To be qualified as an associate manager, one should have a high school diploma, leadership skills, and a strong work ethic. One should also have the necessary computer skills, bookkeeping skills, and customer service skills.

Center manager vs associate manager salary

Center managers and associate managers have different pay scales, as shown below.

	Center Manager	Associate Manager
Average salary	$56,284	$83,246
Salary range	Between $35,000 And $90,000	Between $55,000 And $124,000
Highest paying City	Jersey City, NJ	Washington, DC
Highest paying state	New Jersey	New Jersey
Best paying company	Capgemini	PayPal
Best paying industry	Technology	Finance

Differences between center manager and associate manager education

There are a few differences between a center manager and an associate manager in terms of educational background:

	Center Manager	Associate Manager
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Center manager vs associate manager demographics

Here are the differences between center managers' and associate managers' demographics:

	Center Manager	Associate Manager
Average age	44	44
Gender ratio	Male, 47.7% Female, 52.3%	Male, 45.5% Female, 54.5%
Race ratio	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage	10%	10%

Differences between center manager and associate manager duties and responsibilities

Center manager example responsibilities.

Achieve or exceed SLA's by proactively managing multiple desktop support queues.
Create and manage the Facebook page for the station.
Manage multiple vendors for a variety of HVAC work.
Manage the disposition of vehicles and assets from facilities that are closed during DHL restructuring.
Perform all administrative and management duties require to operate the contact center and achieve all assign KPI's.
Manage the image, cleanliness and in-stock presentation of selling floor, stockrooms, back shop and entire facility.

Associate manager example responsibilities.

Manage payroll interface and process including researching payroll issues and enforcing adherence to audit and department guidelines; develop fit/gap analysis.
Schedule evictions for residents that have no means of paying delinquent rent.
Prepare food for daily plate lunches, take-out orders and in-orders and run kitchen.
Run monthly delinquency report on past due rents and sends notices for lockouts liens & evictions.
Supervise the management of the POS system and approves all cash wrap management, cash auditing, and tip reporting.
Created/Modify PowerPoint presentations for intern training and conferences.

Center manager vs associate manager skills

Common center manager skills

Patients, 17%
OSHA, 7%
Patient Care, 7%
Safety Procedures, 4%
Professional Development, 4%
Keeping Track, 4%

Common associate manager skills

PET, 42%
POS, 6%
Sales Floor, 5%
Product Knowledge, 4%
Payroll, 4%
Human Resources, 4%

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Executive Management Industry
Center Manager
Center Manager vs Associate Manager

Updated January 8, 2025

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