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The differences between center managers and lead managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center manager and a lead manager. Additionally, a lead manager has an average salary of $101,883, which is higher than the $56,284 average annual salary of a center manager.
The top three skills for a center manager include patients, OSHA and patient care. The most important skills for a lead manager are safety procedures, sales floor, and gross margin.
| Center Manager | Lead Manager | |
| Yearly salary | $56,284 | $101,883 |
| Hourly rate | $27.06 | $48.98 |
| Growth rate | 6% | 6% |
| Number of jobs | 278,683 | 385,395 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 52% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A call center manager is an individual who is responsible for managing and supervising call center employees. Call center managers are required to identify and solve call center problems as well as communicate with dissatisfied customers to find a satisfactory solution. They assist in the hiring and training of new and qualified call center candidates. Call center managers must also possess exceptional talents such as excellent interpersonal traits, customer service, and good conflict resolution skills.
A lead manager is primarily in charge of overseeing the progress of a particular office or department. Although the responsibilities will vary depending on their industry, it will typically revolve around producing progress reports, reviewing documentation and transactions, managing the budget, procuring supplies, and devising strategies to generate leads and reach goals faster. Furthermore, as a lead manager, it is essential to spearhead projects and encourage staff, all while implementing the company's policies and regulations.
Center managers and lead managers have different pay scales, as shown below.
| Center Manager | Lead Manager | |
| Average salary | $56,284 | $101,883 |
| Salary range | Between $35,000 And $90,000 | Between $73,000 And $140,000 |
| Highest paying City | Jersey City, NJ | New York, NY |
| Highest paying state | New Jersey | Alaska |
| Best paying company | Capgemini | Trulia |
| Best paying industry | Technology | Retail |
There are a few differences between a center manager and a lead manager in terms of educational background:
| Center Manager | Lead Manager | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between center managers' and lead managers' demographics:
| Center Manager | Lead Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 47.7% Female, 52.3% | Male, 54.2% Female, 45.8% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |