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The differences between center managers and managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center manager and a manager. Additionally, a manager has an average salary of $58,651, which is higher than the $56,284 average annual salary of a center manager.
The top three skills for a center manager include patients, OSHA and patient care. The most important skills for a manager are customer service, payroll, and food safety.
| Center Manager | Manager | |
| Yearly salary | $56,284 | $58,651 |
| Hourly rate | $27.06 | $28.20 |
| Growth rate | 6% | 6% |
| Number of jobs | 278,683 | 1,236,194 |
| Job satisfaction | - | 4.57 |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 49% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A call center manager is an individual who is responsible for managing and supervising call center employees. Call center managers are required to identify and solve call center problems as well as communicate with dissatisfied customers to find a satisfactory solution. They assist in the hiring and training of new and qualified call center candidates. Call center managers must also possess exceptional talents such as excellent interpersonal traits, customer service, and good conflict resolution skills.
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Center managers and managers have different pay scales, as shown below.
| Center Manager | Manager | |
| Average salary | $56,284 | $58,651 |
| Salary range | Between $35,000 And $90,000 | Between $37,000 And $92,000 |
| Highest paying City | Jersey City, NJ | - |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Capgemini | - |
| Best paying industry | Technology | Finance |
There are a few differences between a center manager and a manager in terms of educational background:
| Center Manager | Manager | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between center managers' and managers' demographics:
| Center Manager | Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 47.7% Female, 52.3% | Male, 51.0% Female, 49.0% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |