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The differences between center managers and operations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center manager and an operations manager. Additionally, an operations manager has an average salary of $76,894, which is higher than the $56,284 average annual salary of a center manager.
The top three skills for a center manager include patients, OSHA and patient care. The most important skills for an operations manager are customer service, logistics, and continuous improvement.
| Center Manager | Operations Manager | |
| Yearly salary | $56,284 | $76,894 |
| Hourly rate | $27.06 | $36.97 |
| Growth rate | 6% | 6% |
| Number of jobs | 278,683 | 343,868 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 62% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A call center manager is an individual who is responsible for managing and supervising call center employees. Call center managers are required to identify and solve call center problems as well as communicate with dissatisfied customers to find a satisfactory solution. They assist in the hiring and training of new and qualified call center candidates. Call center managers must also possess exceptional talents such as excellent interpersonal traits, customer service, and good conflict resolution skills.
Operations managers are in charge of running the main business of the organization. They ensure that the business is running smoothly from an operations standpoint. They make sure that the processes in place produce the necessary output by implementing quality control measures. They also manage finances and ensure that there is enough budget to keep the operations of the business running. They also ensure that the production of goods or services is cost-efficient. Operations managers also handle people-related concerns. They are responsible for interviewing candidates, choosing the ones to hire, and ensuring that individuals assigned to operations are properly trained.
Center managers and operations managers have different pay scales, as shown below.
| Center Manager | Operations Manager | |
| Average salary | $56,284 | $76,894 |
| Salary range | Between $35,000 And $90,000 | Between $47,000 And $123,000 |
| Highest paying City | Jersey City, NJ | San Francisco, CA |
| Highest paying state | New Jersey | Delaware |
| Best paying company | Capgemini | McKinsey & Company Inc |
| Best paying industry | Technology | Technology |
There are a few differences between a center manager and an operations manager in terms of educational background:
| Center Manager | Operations Manager | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between center managers' and operations managers' demographics:
| Center Manager | Operations Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 47.7% Female, 52.3% | Male, 69.4% Female, 30.6% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |