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The differences between center managers and service center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center manager and a service center manager. Additionally, a center manager has an average salary of $56,284, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a center manager include patients, OSHA and patient care. The most important skills for a service center manager are OSHA, LTL, and payroll.
| Center Manager | Service Center Manager | |
| Yearly salary | $56,284 | $40,821 |
| Hourly rate | $27.06 | $19.63 |
| Growth rate | 6% | 6% |
| Number of jobs | 278,683 | 319,460 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 61% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A call center manager is an individual who is responsible for managing and supervising call center employees. Call center managers are required to identify and solve call center problems as well as communicate with dissatisfied customers to find a satisfactory solution. They assist in the hiring and training of new and qualified call center candidates. Call center managers must also possess exceptional talents such as excellent interpersonal traits, customer service, and good conflict resolution skills.
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
Center managers and service center managers have different pay scales, as shown below.
| Center Manager | Service Center Manager | |
| Average salary | $56,284 | $40,821 |
| Salary range | Between $35,000 And $90,000 | Between $30,000 And $54,000 |
| Highest paying City | Jersey City, NJ | Syracuse, NY |
| Highest paying state | New Jersey | Rhode Island |
| Best paying company | Capgemini | Capgemini |
| Best paying industry | Technology | Energy |
There are a few differences between a center manager and a service center manager in terms of educational background:
| Center Manager | Service Center Manager | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between center managers' and service center managers' demographics:
| Center Manager | Service Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 47.7% Female, 52.3% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |