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The differences between center managers and station managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center manager and a station manager. Additionally, a station manager has an average salary of $58,357, which is higher than the $56,284 average annual salary of a center manager.
The top three skills for a center manager include patients, OSHA and patient care. The most important skills for a station manager are safety standards, oversight, and corrective action.
| Center Manager | Station Manager | |
| Yearly salary | $56,284 | $58,357 |
| Hourly rate | $27.06 | $28.06 |
| Growth rate | 6% | 6% |
| Number of jobs | 278,683 | 347,820 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 61% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A call center manager is an individual who is responsible for managing and supervising call center employees. Call center managers are required to identify and solve call center problems as well as communicate with dissatisfied customers to find a satisfactory solution. They assist in the hiring and training of new and qualified call center candidates. Call center managers must also possess exceptional talents such as excellent interpersonal traits, customer service, and good conflict resolution skills.
A station manager is primarily responsible for spearheading and overseeing station operations, ensuring efficiency and smooth workflow. They are in charge of managing the workforce and budgets, setting objectives and timelines, liaising with managers, establishing guidelines, delegating tasks, and monitoring the progress of projects, addressing and solving issues should there be any. Furthermore, as a station manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Center managers and station managers have different pay scales, as shown below.
| Center Manager | Station Manager | |
| Average salary | $56,284 | $58,357 |
| Salary range | Between $35,000 And $90,000 | Between $34,000 And $98,000 |
| Highest paying City | Jersey City, NJ | Newark, NJ |
| Highest paying state | New Jersey | New York |
| Best paying company | Capgemini | Astronics |
| Best paying industry | Technology | Technology |
There are a few differences between a center manager and a station manager in terms of educational background:
| Center Manager | Station Manager | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between center managers' and station managers' demographics:
| Center Manager | Station Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 47.7% Female, 52.3% | Male, 70.1% Female, 29.9% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.3% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |