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The differences between center specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center specialist and a customer care specialist. Additionally, a center specialist has an average salary of $33,648, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a center specialist include patients, customer service and necessary paperwork. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
| Center Specialist | Customer Care Specialist | |
| Yearly salary | $33,648 | $32,427 |
| Hourly rate | $16.18 | $15.59 |
| Growth rate | -4% | -4% |
| Number of jobs | 226,751 | 260,027 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Center specialists and customer care specialists have different pay scales, as shown below.
| Center Specialist | Customer Care Specialist | |
| Average salary | $33,648 | $32,427 |
| Salary range | Between $24,000 And $46,000 | Between $26,000 And $39,000 |
| Highest paying City | Boston, MA | Grand Forks, ND |
| Highest paying state | New Hampshire | Hawaii |
| Best paying company | BP America Inc | Axogen |
| Best paying industry | Finance | Insurance |
There are a few differences between a center specialist and a customer care specialist in terms of educational background:
| Center Specialist | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center specialists' and customer care specialists' demographics:
| Center Specialist | Customer Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |