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The differences between center specialists and member service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center specialist and a member service specialist. Additionally, a member service specialist has an average salary of $33,769, which is higher than the $33,648 average annual salary of a center specialist.
The top three skills for a center specialist include patients, customer service and necessary paperwork. The most important skills for a member service specialist are POS, account maintenance, and quality customer service.
| Center Specialist | Member Service Specialist | |
| Yearly salary | $33,648 | $33,769 |
| Hourly rate | $16.18 | $16.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 226,751 | 212,512 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
A member service representative is responsible for providing service and support to customers of membership-based organizations. You will be responding to inquiries, requests, and complaints, investigating and resolving customer complaints and concerns, and providing information and ongoing education to members about company benefits, and policies, and procedures. Additionally, you will be responsible for processing and auditing transactions, including purchases, deposits, withdrawals, and payments. You are also expected to cross-sell products or services to meet the needs of other members.
Center specialists and member service specialists have different pay scales, as shown below.
| Center Specialist | Member Service Specialist | |
| Average salary | $33,648 | $33,769 |
| Salary range | Between $24,000 And $46,000 | Between $26,000 And $42,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | New Hampshire | New York |
| Best paying company | BP America Inc | Digital Federal Credit Union |
| Best paying industry | Finance | Finance |
There are a few differences between a center specialist and a member service specialist in terms of educational background:
| Center Specialist | Member Service Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center specialists' and member service specialists' demographics:
| Center Specialist | Member Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 28.3% Female, 71.7% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.6% Hispanic or Latino, 22.7% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |