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The differences between center specialists and office specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a center specialist, becoming an office specialist takes usually requires 1-2 years. Additionally, a center specialist has an average salary of $33,648, which is higher than the $33,477 average annual salary of an office specialist.
The top three skills for a center specialist include patients, customer service and necessary paperwork. The most important skills for an office specialist are customer service, data entry, and patients.
| Center Specialist | Office Specialist | |
| Yearly salary | $33,648 | $33,477 |
| Hourly rate | $16.18 | $16.09 |
| Growth rate | -4% | -5% |
| Number of jobs | 226,751 | 98,760 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 44% |
| Average age | 40 | 47 |
| Years of experience | 12 | 2 |
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
An office specialist is responsible for performing administrative and clerical duties to support the organization's daily operations. Office specialists must be highly organizational, as well as having excellent time-management skills to handle work units. They have duties including data entry procedures, greeting visitors, responding to customers' inquiries through phone calls and e-mails, and filing and sorting documents. Office specialists are responsible for creating meeting reports, scheduling appointments, evaluating financial statements, coordinating with other staff for event planning, and assisting the senior management with complex functions.
Center specialists and office specialists have different pay scales, as shown below.
| Center Specialist | Office Specialist | |
| Average salary | $33,648 | $33,477 |
| Salary range | Between $24,000 And $46,000 | Between $25,000 And $43,000 |
| Highest paying City | Boston, MA | Washington, DC |
| Highest paying state | New Hampshire | Massachusetts |
| Best paying company | BP America Inc | Brookhaven National Laboratory |
| Best paying industry | Finance | Finance |
There are a few differences between a center specialist and an office specialist in terms of educational background:
| Center Specialist | Office Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between center specialists' and office specialists' demographics:
| Center Specialist | Office Specialist | |
| Average age | 40 | 47 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 18.3% Female, 81.7% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 8.1% Unknown, 4.9% Hispanic or Latino, 19.8% Asian, 8.4% White, 57.7% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 7% | 6% |