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The differences between center specialists and senior specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior specialist has an average salary of $92,360, which is higher than the $33,648 average annual salary of a center specialist.
The top three skills for a center specialist include patients, customer service and necessary paperwork. The most important skills for a senior specialist are customer service, patients, and SR.
| Center Specialist | Senior Specialist | |
| Yearly salary | $33,648 | $92,360 |
| Hourly rate | $16.18 | $44.40 |
| Growth rate | -4% | 10% |
| Number of jobs | 226,751 | 80,308 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 64% |
| Average age | 40 | 44 |
| Years of experience | 12 | - |
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
A senior specialist is a financial professional responsible for assisting senior citizens in managing their economic activities. Senior specialists must manage a portfolio of investors to ensure that foreclosed properties are ready for title transfer and monetary reimbursements. To reach compliance goals, senior specialists must provide staff training on Microsoft Office suite and other software applications. They also handle customer complaints through phone or email and provide their customer with the proper solution.
Center specialists and senior specialists have different pay scales, as shown below.
| Center Specialist | Senior Specialist | |
| Average salary | $33,648 | $92,360 |
| Salary range | Between $24,000 And $46,000 | Between $63,000 And $134,000 |
| Highest paying City | Boston, MA | San Francisco, CA |
| Highest paying state | New Hampshire | California |
| Best paying company | BP America Inc | Cheniere Energy |
| Best paying industry | Finance | Pharmaceutical |
There are a few differences between a center specialist and a senior specialist in terms of educational background:
| Center Specialist | Senior Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between center specialists' and senior specialists' demographics:
| Center Specialist | Senior Specialist | |
| Average age | 40 | 44 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 51.4% Female, 48.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |