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The differences between center supervisors and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center supervisor and a client service supervisor. Additionally, a client service supervisor has an average salary of $48,789, which is higher than the $39,359 average annual salary of a center supervisor.
The top three skills for a center supervisor include develop recommendations, OSHA and professional work. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.
| Center Supervisor | Client Service Supervisor | |
| Yearly salary | $39,359 | $48,789 |
| Hourly rate | $18.92 | $23.46 |
| Growth rate | 6% | 10% |
| Number of jobs | 99,942 | 75,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
Center supervisors and client service supervisors have different pay scales, as shown below.
| Center Supervisor | Client Service Supervisor | |
| Average salary | $39,359 | $48,789 |
| Salary range | Between $27,000 And $56,000 | Between $34,000 And $68,000 |
| Highest paying City | New York, NY | Toms River, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | Gannett Fleming | Essence Global |
| Best paying industry | Telecommunication | Media |
There are a few differences between a center supervisor and a client service supervisor in terms of educational background:
| Center Supervisor | Client Service Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between center supervisors' and client service supervisors' demographics:
| Center Supervisor | Client Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 54.1% Female, 45.9% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |