Center supervisor vs senior supervisor

The differences between center supervisors and senior supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center supervisor and a senior supervisor. Additionally, a senior supervisor has an average salary of $61,146, which is higher than the $39,359 average annual salary of a center supervisor.

The top three skills for a center supervisor include develop recommendations, OSHA and professional work. The most important skills for a senior supervisor are rehabilitation, safety procedures, and continuous improvement.

Center supervisor vs senior supervisor overview

	Center Supervisor	Senior Supervisor
Yearly salary	$39,359	$61,146
Hourly rate	$18.92	$29.40
Growth rate	6%	6%
Number of jobs	99,942	38,600
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 57%
Average age	47	47
Years of experience	6	6

What does a center supervisor do?

A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

What does a senior supervisor do?

A senior supervisor is responsible for overseeing staff work and ensures that employees reach weekly or monthly quotas and other production commitments. To complete the deadlines, a senior supervisor must diligently communicate with project team leaders to ensure task completion within the agreed deadline. A senior supervisor also monitors employee productivity and provides constructive feedback. They also offer coaching to develop team members and serve as a bridge between upper management and subordinates in ways that comply with the company's vision and mission.

Center supervisor vs senior supervisor salary

Center supervisors and senior supervisors have different pay scales, as shown below.

	Center Supervisor	Senior Supervisor
Average salary	$39,359	$61,146
Salary range	Between $27,000 And $56,000	Between $35,000 And $104,000
Highest paying City	New York, NY	San Francisco, CA
Highest paying state	New York	New York
Best paying company	Gannett Fleming	Western Digital
Best paying industry	Telecommunication	-

Differences between center supervisor and senior supervisor education

There are a few differences between a center supervisor and a senior supervisor in terms of educational background:

	Center Supervisor	Senior Supervisor
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Center supervisor vs senior supervisor demographics

Here are the differences between center supervisors' and senior supervisors' demographics:

	Center Supervisor	Senior Supervisor
Average age	47	47
Gender ratio	Male, 54.1% Female, 45.9%	Male, 65.8% Female, 34.2%
Race ratio	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between center supervisor and senior supervisor duties and responsibilities

Center supervisor example responsibilities.

Create reports to manage quality, production, error tracking, attendance & other KPIs.
Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
Assist in achieving and maintaining DoD certification and national accreditation equivalent.
Position and manage ammunition and weapon systems to ensure maximum economy of force.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Meet company KPIs for product quality.

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Senior supervisor example responsibilities.

Analyze the KPIs and provide recommendation in order to attain or maintain the accepted values of KPIs.
Supervise and manage a team of 33 personnel including DOD contractors and linguist training over 3,000 soldiers on a daily basis.
Manage employment-related taxation issues including assisting clients with their annual obligations.
Manage timeliness, accuracy, and maintenance of publish content via Microsoft SharePoint.
Develop community sites within SharePoint to allow all team members to effectively manage assign inventory listings, and record keeping.
Manage patient financial counselor activities to ensure that uninsure patients are fully screen and receive application assistance for government Medicaid programs.

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Center supervisor vs senior supervisor skills

Common center supervisor skills

Develop Recommendations, 13%
OSHA, 7%
Professional Work, 7%
Patients, 6%
Employee Training, 5%
Performance Evaluations, 5%

Common senior supervisor skills

Rehabilitation, 12%
Safety Procedures, 8%
Continuous Improvement, 6%
OSHA, 4%
SR, 4%
Logistics, 4%

Center Supervisor vs. similar jobs

Center Supervisor related careers

Center Supervisor related jobs

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Updated January 8, 2025

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