Center supervisor vs service center manager

The differences between center supervisors and service center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center supervisor and a service center manager. Additionally, a service center manager has an average salary of $40,821, which is higher than the $39,359 average annual salary of a center supervisor.

The top three skills for a center supervisor include develop recommendations, OSHA and professional work. The most important skills for a service center manager are OSHA, LTL, and payroll.

Center supervisor vs service center manager overview

	Center Supervisor	Service Center Manager
Yearly salary	$39,359	$40,821
Hourly rate	$18.92	$19.63
Growth rate	6%	6%
Number of jobs	99,942	319,460
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 61%
Average age	47	44
Years of experience	6	6

What does a center supervisor do?

A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

What does a service center manager do?

A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.

Center supervisor vs service center manager salary

Center supervisors and service center managers have different pay scales, as shown below.

	Center Supervisor	Service Center Manager
Average salary	$39,359	$40,821
Salary range	Between $27,000 And $56,000	Between $30,000 And $54,000
Highest paying City	New York, NY	Syracuse, NY
Highest paying state	New York	Rhode Island
Best paying company	Gannett Fleming	Capgemini
Best paying industry	Telecommunication	Energy

Differences between center supervisor and service center manager education

There are a few differences between a center supervisor and a service center manager in terms of educational background:

	Center Supervisor	Service Center Manager
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Pennsylvania

Center supervisor vs service center manager demographics

Here are the differences between center supervisors' and service center managers' demographics:

	Center Supervisor	Service Center Manager
Average age	47	44
Gender ratio	Male, 54.1% Female, 45.9%	Male, 73.6% Female, 26.4%
Race ratio	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	10%

Differences between center supervisor and service center manager duties and responsibilities

Center supervisor example responsibilities.

Create reports to manage quality, production, error tracking, attendance & other KPIs.
Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
Assist in achieving and maintaining DoD certification and national accreditation equivalent.
Position and manage ammunition and weapon systems to ensure maximum economy of force.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Meet company KPIs for product quality.

Service center manager example responsibilities.

Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
Provide security and custom control, inventory monthly auditing, inventory management, perform weekly payroll entry.
Implement OSHA and safety training programs, perform monthly safety inspections, conduct safety training and MSDS control.
Be knowledgeable regarding Medicare, Medicaid and insurance regulations.
Ensure delivery of high quality customer service and timely resolution of complex payroll issues.
Maintain quality standards and high levels of customer satisfaction for well-establish manufacturer of windows and doors.

Center supervisor vs service center manager skills

Common center supervisor skills

Develop Recommendations, 13%
OSHA, 7%
Professional Work, 7%
Patients, 6%
Employee Training, 5%
Performance Evaluations, 5%

Common service center manager skills

OSHA, 13%
LTL, 8%
Payroll, 7%
Provide Technical Assistance, 6%
Customer Satisfaction, 4%
Direct Reports, 4%

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Center Supervisor
Center Supervisor vs Service Center Manager

Updated January 8, 2025

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