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The differences between center supervisors and support supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center supervisor and a support supervisor. Additionally, a support supervisor has an average salary of $47,047, which is higher than the $39,359 average annual salary of a center supervisor.
The top three skills for a center supervisor include develop recommendations, OSHA and professional work. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.
| Center Supervisor | Support Supervisor | |
| Yearly salary | $39,359 | $47,047 |
| Hourly rate | $18.92 | $22.62 |
| Growth rate | 6% | 10% |
| Number of jobs | 99,942 | 96,546 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Center supervisors and support supervisors have different pay scales, as shown below.
| Center Supervisor | Support Supervisor | |
| Average salary | $39,359 | $47,047 |
| Salary range | Between $27,000 And $56,000 | Between $31,000 And $69,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Gannett Fleming | Cisco |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a center supervisor and a support supervisor in terms of educational background:
| Center Supervisor | Support Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between center supervisors' and support supervisors' demographics:
| Center Supervisor | Support Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 54.1% Female, 45.9% | Male, 51.8% Female, 48.2% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |