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The differences between client program managers and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a client program manager has an average salary of $91,794, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for a client program manager include project management, client facing and program management. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.
| Client Program Manager | Call Center Manager | |
| Yearly salary | $91,794 | $37,614 |
| Hourly rate | $44.13 | $18.08 |
| Growth rate | 6% | 6% |
| Number of jobs | 169,552 | 123,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | - | - |
A client program manager coordinates with the internal teams in establishing customer plans like release schedule, terms of acceptance, and program milestones. Client program managers execute, deliver, coordinate, and track customer projects from initiation through completion. The managers inform clients about the processes of business execution and the procedures for sales and marketing. They develop trusted and strong relationships with their customers through accurate and timely communications. They also evaluate the risks of customer projects to establish and execute contingency and risk management plans.
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
Client program managers and call center managers have different pay scales, as shown below.
| Client Program Manager | Call Center Manager | |
| Average salary | $91,794 | $37,614 |
| Salary range | Between $61,000 And $136,000 | Between $23,000 And $60,000 |
| Highest paying City | San Francisco, CA | Baltimore, MD |
| Highest paying state | Rhode Island | Maryland |
| Best paying company | Meta | Scantron |
| Best paying industry | Finance | Technology |
There are a few differences between a client program manager and a call center manager in terms of educational background:
| Client Program Manager | Call Center Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between client program managers' and call center managers' demographics:
| Client Program Manager | Call Center Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 52.6% Female, 47.4% |
| Race ratio | Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.6% Asian, 8.9% White, 65.7% American Indian and Alaska Native, 0.7% | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |