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The differences between client service associates and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service associate and an associate customer service representative. Additionally, a client service associate has an average salary of $46,874, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a client service associate include client service, customer service and client relationships. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Client Service Associate | Associate Customer Service Representative | |
| Yearly salary | $46,874 | $35,215 |
| Hourly rate | $22.54 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 192,048 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Client service associates are professionals who offer their services to their clients, including financial advisors. They perform various tasks, including communicating with clients through written correspondence, telephone or electronic means, update and maintain client accounts, documents, and transactions, and resolving customer complaints. They may perform some administrative tasks such as organizing meetings, booking conference rooms, and preparing reports. They are also expected to notify clients about the latest products or services and ensure compliance with regulatory rules.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Client service associates and associate customer service representatives have different pay scales, as shown below.
| Client Service Associate | Associate Customer Service Representative | |
| Average salary | $46,874 | $35,215 |
| Salary range | Between $29,000 And $74,000 | Between $26,000 And $46,000 |
| Highest paying City | Greenwich, CT | Washington, DC |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | Cambridge Associates | Deutsche Bank |
| Best paying industry | Finance | Finance |
There are a few differences between a client service associate and an associate customer service representative in terms of educational background:
| Client Service Associate | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client service associates' and associate customer service representatives' demographics:
| Client Service Associate | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 12.7% Unknown, 5.7% Hispanic or Latino, 19.9% Asian, 7.1% White, 53.9% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |