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Client service associate vs associate, member services

The differences between client service associates and associates, member services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service associate and an associate, member services. Additionally, a client service associate has an average salary of $46,874, which is higher than the $45,920 average annual salary of an associate, member services.

The top three skills for a client service associate include client service, customer service and client relationships. The most important skills for an associate, member services are address changes, quality customer service, and customer service.

Client service associate vs associate, member services overview

Client Service AssociateAssociate, Member Services
Yearly salary$46,874$45,920
Hourly rate$22.54$22.08
Growth rate-4%-4%
Number of jobs192,048121,694
Job satisfaction--
Most common degreeBachelor's Degree, 73%Bachelor's Degree, 52%
Average age4040
Years of experience1212

What does a client service associate do?

Client service associates are professionals who offer their services to their clients, including financial advisors. They perform various tasks, including communicating with clients through written correspondence, telephone or electronic means, update and maintain client accounts, documents, and transactions, and resolving customer complaints. They may perform some administrative tasks such as organizing meetings, booking conference rooms, and preparing reports. They are also expected to notify clients about the latest products or services and ensure compliance with regulatory rules.

What does an associate, member services do?

An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.

Client service associate vs associate, member services salary

Client service associates and associates, member services have different pay scales, as shown below.

Client Service AssociateAssociate, Member Services
Average salary$46,874$45,920
Salary rangeBetween $29,000 And $74,000Between $19,000 And $107,000
Highest paying CityGreenwich, CTDaly City, CA
Highest paying stateConnecticutNew York
Best paying companyCambridge AssociatesWest Tennessee Healthcare
Best paying industryFinanceGovernment

Differences between client service associate and associate, member services education

There are a few differences between a client service associate and an associate, member services in terms of educational background:

Client Service AssociateAssociate, Member Services
Most common degreeBachelor's Degree, 73%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common college--

Client service associate vs associate, member services demographics

Here are the differences between client service associates' and associates, member services' demographics:

Client Service AssociateAssociate, Member Services
Average age4040
Gender ratioMale, 33.4% Female, 66.6%Male, 39.0% Female, 61.0%
Race ratioBlack or African American, 12.7% Unknown, 5.7% Hispanic or Latino, 19.9% Asian, 7.1% White, 53.9% American Indian and Alaska Native, 0.7%Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between client service associate and associate, member services duties and responsibilities

Client service associate example responsibilities.

  • Interview, select and manage resources to ensure operations meet SLA standards, delivery schedules and budgetary constraints.
  • Manage: post cards about 30-50 per day to clients - manage daily medical billing for Medicare and Medicaid patients.
  • Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
  • Manage various senior level logistics operations, develop and implement supply chain policies and procedures.
  • Clean windows and empty trash receptacles.
  • Experience utilizing the Salesforce software, troubleshooting Salesforce issues.
  • Show more

Associate, member services example responsibilities.

  • Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
  • Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
  • Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
  • Build strong client relationships and profiling customers to determine or uncover their financial needs.
  • Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
  • Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.
  • Show more

Client service associate vs associate, member services skills

Common client service associate skills
  • Client Service, 13%
  • Customer Service, 12%
  • Client Relationships, 5%
  • Exceptional Client, 4%
  • Cash Management, 3%
  • Securities, 3%
Common associate, member services skills
  • Address Changes, 17%
  • Quality Customer Service, 15%
  • Customer Service, 10%
  • Member Service, 9%
  • Front Desk, 6%
  • Membership Sales, 5%

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