Client service associate vs client services administrator

The differences between client service associates and client services administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service associate and a client services administrator. Additionally, a client service associate has an average salary of $46,874, which is higher than the $42,359 average annual salary of a client services administrator.

The top three skills for a client service associate include client service, customer service and client relationships. The most important skills for a client services administrator are customer service, excellent organizational, and data entry.

Client service associate vs client services administrator overview

	Client Service Associate	Client Services Administrator
Yearly salary	$46,874	$42,359
Hourly rate	$22.54	$20.36
Growth rate	-4%	-4%
Number of jobs	192,048	165,043
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 62%
Average age	40	40
Years of experience	12	12

What does a client service associate do?

Client service associates are professionals who offer their services to their clients, including financial advisors. They perform various tasks, including communicating with clients through written correspondence, telephone or electronic means, update and maintain client accounts, documents, and transactions, and resolving customer complaints. They may perform some administrative tasks such as organizing meetings, booking conference rooms, and preparing reports. They are also expected to notify clients about the latest products or services and ensure compliance with regulatory rules.

What does a client services administrator do?

Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.

Client service associate vs client services administrator salary

Client service associates and client services administrators have different pay scales, as shown below.

	Client Service Associate	Client Services Administrator
Average salary	$46,874	$42,359
Salary range	Between $29,000 And $74,000	Between $27,000 And $65,000
Highest paying City	Greenwich, CT	Lakewood, NJ
Highest paying state	Connecticut	New Jersey
Best paying company	Cambridge Associates	Ernst & Young
Best paying industry	Finance	Pharmaceutical

Differences between client service associate and client services administrator education

There are a few differences between a client service associate and a client services administrator in terms of educational background:

	Client Service Associate	Client Services Administrator
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Client service associate vs client services administrator demographics

Here are the differences between client service associates' and client services administrators' demographics:

	Client Service Associate	Client Services Administrator
Average age	40	40
Gender ratio	Male, 33.4% Female, 66.6%	Male, 33.3% Female, 66.7%
Race ratio	Black or African American, 12.7% Unknown, 5.7% Hispanic or Latino, 19.9% Asian, 7.1% White, 53.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 21.9% Asian, 7.3% White, 53.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client service associate and client services administrator duties and responsibilities

Client service associate example responsibilities.

Interview, select and manage resources to ensure operations meet SLA standards, delivery schedules and budgetary constraints.
Manage: post cards about 30-50 per day to clients - manage daily medical billing for Medicare and Medicaid patients.
Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Manage various senior level logistics operations, develop and implement supply chain policies and procedures.
Clean windows and empty trash receptacles.
Experience utilizing the Salesforce software, troubleshooting Salesforce issues.

Client services administrator example responsibilities.

Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Advance proficiency in creating/editing PowerPoint presentations.
Assist in preparation of client presentations using Microsoft PowerPoint.
Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
Demonstrate excellent customer service acting as a liaison between the mortgage companies, contractors, and HUD.
Submit over allowable charges on the claims to HUD and order preservation work once approval is received.

Client service associate vs client services administrator skills

Common client service associate skills

Client Service, 13%
Customer Service, 12%
Client Relationships, 5%
Exceptional Client, 4%
Cash Management, 3%
Securities, 3%

Common client services administrator skills

Customer Service, 25%
Excellent Organizational, 13%
Data Entry, 6%
Phone Calls, 5%
HR, 4%
Outbound Calls, 4%

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Office and Administrative Industry
Client Service Associate
Client Service Associate vs Client Services Administrator

Updated January 8, 2025

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