Client service associate vs customer service liaison

The differences between client service associates and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service associate and a customer service liaison. Additionally, a client service associate has an average salary of $46,874, which is higher than the $36,143 average annual salary of a customer service liaison.

The top three skills for a client service associate include client service, customer service and client relationships. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.

Client service associate vs customer service liaison overview

	Client Service Associate	Customer Service Liaison
Yearly salary	$46,874	$36,143
Hourly rate	$22.54	$17.38
Growth rate	-4%	-4%
Number of jobs	192,048	206,705
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 54%
Average age	40	40
Years of experience	12	12

What does a client service associate do?

Client service associates are professionals who offer their services to their clients, including financial advisors. They perform various tasks, including communicating with clients through written correspondence, telephone or electronic means, update and maintain client accounts, documents, and transactions, and resolving customer complaints. They may perform some administrative tasks such as organizing meetings, booking conference rooms, and preparing reports. They are also expected to notify clients about the latest products or services and ensure compliance with regulatory rules.

What does a customer service liaison do?

Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.

Client service associate vs customer service liaison salary

Client service associates and customer service liaisons have different pay scales, as shown below.

	Client Service Associate	Customer Service Liaison
Average salary	$46,874	$36,143
Salary range	Between $29,000 And $74,000	Between $27,000 And $47,000
Highest paying City	Greenwich, CT	Washington, DC
Highest paying state	Connecticut	California
Best paying company	Cambridge Associates	Pwc
Best paying industry	Finance	Technology

Differences between client service associate and customer service liaison education

There are a few differences between a client service associate and a customer service liaison in terms of educational background:

	Client Service Associate	Customer Service Liaison
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Client service associate vs customer service liaison demographics

Here are the differences between client service associates' and customer service liaisons' demographics:

	Client Service Associate	Customer Service Liaison
Average age	40	40
Gender ratio	Male, 33.4% Female, 66.6%	Male, 35.5% Female, 64.5%
Race ratio	Black or African American, 12.7% Unknown, 5.7% Hispanic or Latino, 19.9% Asian, 7.1% White, 53.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between client service associate and customer service liaison duties and responsibilities

Client service associate example responsibilities.

Interview, select and manage resources to ensure operations meet SLA standards, delivery schedules and budgetary constraints.
Manage: post cards about 30-50 per day to clients - manage daily medical billing for Medicare and Medicaid patients.
Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Manage various senior level logistics operations, develop and implement supply chain policies and procedures.
Clean windows and empty trash receptacles.
Experience utilizing the Salesforce software, troubleshooting Salesforce issues.

Customer service liaison example responsibilities.

Manage firm's business accounts, including billing, A/R, A/P, and tax issues
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Develop policies and procedures to implement current HIPAA protocols to protect digital data.
Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.

Client service associate vs customer service liaison skills

Common client service associate skills

Client Service, 13%
Customer Service, 12%
Client Relationships, 5%
Exceptional Client, 4%
Cash Management, 3%
Securities, 3%

Common customer service liaison skills

Strong Customer Service, 61%
Patients, 16%
Phone Calls, 2%
Data Entry, 2%
Excellent Interpersonal, 2%
Outbound Calls, 1%

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Office and Administrative Industry
Client Service Associate
Client Service Associate vs Customer Service Liaison

Updated January 8, 2025

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