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The differences between client services analysts and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client services analyst and a client support specialist. Additionally, a client services analyst has an average salary of $63,202, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a client services analyst include customer service, client service and powerpoint. The most important skills for a client support specialist are customer service, client support, and client service.
| Client Services Analyst | Client Support Specialist | |
| Yearly salary | $63,202 | $39,585 |
| Hourly rate | $30.39 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 97,374 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client service analyst examines a customer service department's operation and gives directions on ways to enhance productivity and customer satisfaction levels. Customer service analysts can create strategies and techniques to improve the service department's effectiveness by using data, which includes customer satisfaction reports, complaint logs, and surveys. They are part of the customer service department, which can directly with customers helping to resolve issues and customer dissatisfaction. Their duties include gathering data and perform research, developing strategies, training employees in new processes and strategies.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Client services analysts and client support specialists have different pay scales, as shown below.
| Client Services Analyst | Client Support Specialist | |
| Average salary | $63,202 | $39,585 |
| Salary range | Between $41,000 And $96,000 | Between $29,000 And $53,000 |
| Highest paying City | Westport, CT | New York, NY |
| Highest paying state | Connecticut | New York |
| Best paying company | Morgan Lewis | NTT Data International L.L.C. |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a client services analyst and a client support specialist in terms of educational background:
| Client Services Analyst | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between client services analysts' and client support specialists' demographics:
| Client Services Analyst | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 50.5% Female, 49.5% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |