Client services project manager vs client services director

The differences between client services project managers and client services directors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a client services director has an average salary of $117,337, which is higher than the $105,304 average annual salary of a client services project manager.

The top three skills for a client services project manager include project management, client service and client facing. The most important skills for a client services director are client service, customer service, and business development.

Client services project manager vs client services director overview

	Client Services Project Manager	Client Services Director
Yearly salary	$105,304	$117,337
Hourly rate	$50.63	$56.41
Growth rate	6%	5%
Number of jobs	187,340	103,218
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 74%	Bachelor's Degree, 74%
Average age	47	46
Years of experience	-	8

What does a client services project manager do?

The primary duties of a client service manager are to develop, track, and report the performance of a business. Client service managers oversee cross-functional work areas focusing on the resolution of issues from clients. They manage the service operations of their clients, dealing with them directly. It is their job to ensure the satisfaction of their customers and that their orders are processed correctly. They serve as liaisons between businesses and their customers.

What does a client services director do?

A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction. They also recommend cost-reduction techniques, as well as processes to maximize productivity and enhance the utilization of resources. A client services director coordinates with the clients for progress updates, as well as informing them of adjustments and opportunities for business development.

Client services project manager vs client services director salary

Client services project managers and client services directors have different pay scales, as shown below.

	Client Services Project Manager	Client Services Director
Average salary	$105,304	$117,337
Salary range	Between $75,000 And $146,000	Between $84,000 And $162,000
Highest paying City	Sacramento, CA	San Francisco, CA
Highest paying state	Washington	New Jersey
Best paying company	Apple	First Republic Bank
Best paying industry	Professional	Technology

Differences between client services project manager and client services director education

There are a few differences between a client services project manager and a client services director in terms of educational background:

	Client Services Project Manager	Client Services Director
Most common degree	Bachelor's Degree, 74%	Bachelor's Degree, 74%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Southern California

Client services project manager vs client services director demographics

Here are the differences between client services project managers' and client services directors' demographics:

	Client Services Project Manager	Client Services Director
Average age	47	46
Gender ratio	Male, 45.3% Female, 54.7%	Male, 45.1% Female, 54.9%
Race ratio	Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.5% Asian, 8.8% White, 65.9% American Indian and Alaska Native, 0.7%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	10%	7%

Differences between client services project manager and client services director duties and responsibilities

Client services project manager example responsibilities.

Provide advanced functionality for healthcare facilities including registration, billing, denial management, and auditing for manage care and Medicare.
Provide advanced functionality for healthcare facilities including registration, billing, denial management, and auditing for manage care and Medicare.
Implement IVR and web page integration to multi-million dollar clients.
Contribute to development of company's methodology for e-business consulting.

Client services director example responsibilities.

Manage both internal personnel and external vendor relationships for web development, SEO, and SEM projects.
Lead full cycle implementations of SaaS solution from requirements building, through application development, QA/UAT, and production migration.
Manage SLA agreements with major clients, ensuring that all stakeholders are in compliance with the provisions of the agreement.
Reconfigure and optimize Salesforce capabilities to better track and manage accounts.
Manage and facilitate new hire orientation, administer employment on-boarding process for contingent workforce, process and audit weekly contingent payroll.
Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.

Client services project manager vs client services director skills

Common client services project manager skills

Project Management, 22%
Client Service, 14%
Client Facing, 6%
Process Improvement, 5%
Customer Satisfaction, 4%
Client Expectations, 4%

Common client services director skills

Client Service, 11%
Customer Service, 8%
Business Development, 7%
Excellent Interpersonal, 4%
Project Management, 4%
Healthcare, 4%

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Client Services Project Manager
Client Services Project Manager vs Client Services Director

Updated January 8, 2025

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