Collections assistant vs account representative

Differences between collections assistant and account representative duties and responsibilities

Collections assistant example responsibilities.

• Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
• Maintain confidential donor records in accordance with HIPAA.
• Adhere to FDCPA guidelines pertaining to all telephone contacts.
• Submit claims to Medicare and Medicaid and third party commercial plans.
• Assist customers in all areas regarding their accounts while complying with FDCPA regulations.
• Promote employee safety and compliance of all government federal regulations including OSHA and HIPAA.
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Account representative example responsibilities.

• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
• Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
• Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
• Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
• Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.
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