Collections assistant vs collections, customer service

Differences between collections assistant and collections, customer service duties and responsibilities

Collections assistant example responsibilities.

• Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
• Maintain confidential donor records in accordance with HIPAA.
• Adhere to FDCPA guidelines pertaining to all telephone contacts.
• Submit claims to Medicare and Medicaid and third party commercial plans.
• Assist customers in all areas regarding their accounts while complying with FDCPA regulations.
• Promote employee safety and compliance of all government federal regulations including OSHA and HIPAA.
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Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
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