Collections assistant vs collections representative

The differences between collections assistants and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a collections assistant and a collections representative. Additionally, a collections assistant has an average salary of $38,063, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for a collections assistant include patients, data collection and delinquent accounts. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

Collections assistant vs collections representative overview

	Collections Assistant	Collections Representative
Yearly salary	$38,063	$34,015
Hourly rate	$18.30	$16.35
Growth rate	-8%	-8%
Number of jobs	11,335	85,275
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

Collections assistant vs collections representative salary

Collections assistants and collections representatives have different pay scales, as shown below.

	Collections Assistant	Collections Representative
Average salary	$38,063	$34,015
Salary range	Between $29,000 And $48,000	Between $26,000 And $42,000
Highest paying City	New Haven, CT	San Ramon, CA
Highest paying state	Connecticut	California
Best paying company	Calvin Klein	University of California, Berkeley
Best paying industry	Health Care	Finance

Differences between collections assistant and collections representative education

There are a few differences between a collections assistant and a collections representative in terms of educational background:

	Collections Assistant	Collections Representative
Most common degree	Bachelor's Degree, 57%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Collections assistant vs collections representative demographics

Here are the differences between collections assistants' and collections representatives' demographics:

	Collections Assistant	Collections Representative
Average age	46	46
Gender ratio	Male, 27.7% Female, 72.3%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 12.4% Unknown, 4.2% Hispanic or Latino, 19.8% Asian, 3.9% White, 59.3% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between collections assistant and collections representative duties and responsibilities

Collections assistant example responsibilities.

Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
Maintain confidential donor records in accordance with HIPAA.
Adhere to FDCPA guidelines pertaining to all telephone contacts.
Submit claims to Medicare and Medicaid and third party commercial plans.
Assist customers in all areas regarding their accounts while complying with FDCPA regulations.
Promote employee safety and compliance of all government federal regulations including OSHA and HIPAA.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Collections assistant vs collections representative skills

Common collections assistant skills

Patients, 17%
Data Collection, 13%
Delinquent Accounts, 5%
Collection Calls, 5%
Collection Agencies, 5%
Medicaid, 4%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

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Office and Administrative Industry
Collections Assistant
Collections Assistant vs Collections Representative

Updated January 8, 2025

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