Collections assistant vs collections specialist

Differences between collections assistant and collections specialist duties and responsibilities

Collections assistant example responsibilities.

• Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
• Maintain confidential donor records in accordance with HIPAA.
• Adhere to FDCPA guidelines pertaining to all telephone contacts.
• Submit claims to Medicare and Medicaid and third party commercial plans.
• Assist customers in all areas regarding their accounts while complying with FDCPA regulations.
• Promote employee safety and compliance of all government federal regulations including OSHA and HIPAA.
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Collections specialist example responsibilities.

• Manage university A/R processes and enforce tuition payment policy.
• Manage accounts for healthcare clients, review detailed patient information for payment resolution while abiding HIPPA privacy and security regulations.
• Review denied Medicare and Maine Medicaid insurance claims for accuracy.
• Analyze hospital insurance claims of individual patients for errors and contact major insurance carriers for claims dispute resolution.
• Analyze accounts for patients ineligible for private insurance, Medicare or Medicaid and indicating inability to pay balance.
• Possess effective persuasion and negotiation skills, excellent interpersonal and communications skills with the ability to deliver quality customer service.
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