Collections, customer service vs customer service consultant

Differences between collections, customer service and customer service consultant duties and responsibilities

Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
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Customer service consultant example responsibilities.

• Manage call center productivity levels by maintaining CSR schedule adherence.
• Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
• Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
• Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
• Perform daily closeout procedures on POS.
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