Collections, customer service vs customer service technician

The differences between collectionss, customer service and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a collections, customer service and a customer service technician. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $32,870 average annual salary of a collections, customer service.

The top three skills for a collections, customer service include strong customer service, customer service and payment arrangements. The most important skills for a customer service technician are basic math, math, and pathogens.

Collections, customer service vs customer service technician overview

	Collections, Customer Service	Customer Service Technician
Yearly salary	$32,870	$36,757
Hourly rate	$15.80	$17.67
Growth rate	-8%	-4%
Number of jobs	161,544	282,953
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 33%
Average age	46	40
Years of experience	12	12

What does a collections, customer service do?

A collections customer service or collections agent is the person who is in charge of collecting past-due bill payments. Collections agents establish a list of individuals who failed to make their payments. They organize the list based on the severity of their delinquency. It is their task to find the location of the customers through background checks, credit bureau information, and loan documents. Those who are interested in this job should develop skills in intuition, quick thinking, problem-solving, and communication.

What does a customer service technician do?

A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.

Collections, customer service vs customer service technician salary

Collectionss, customer service and customer service technicians have different pay scales, as shown below.

	Collections, Customer Service	Customer Service Technician
Average salary	$32,870	$36,757
Salary range	Between $27,000 And $39,000	Between $27,000 And $49,000
Highest paying City	Danvers, MA	Newark, DE
Highest paying state	Virginia	Massachusetts
Best paying company	University of California	GAVS Technologies
Best paying industry	Automotive	Manufacturing

Differences between collections, customer service and customer service technician education

There are a few differences between a collections, customer service and a customer service technician in terms of educational background:

	Collections, Customer Service	Customer Service Technician
Most common degree	High School Diploma, 33%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Collections, customer service vs customer service technician demographics

Here are the differences between collectionss, customer service' and customer service technicians' demographics:

	Collections, Customer Service	Customer Service Technician
Average age	46	40
Gender ratio	Male, 29.3% Female, 70.7%	Male, 58.4% Female, 41.6%
Race ratio	Black or African American, 11.4% Unknown, 4.2% Hispanic or Latino, 20.3% Asian, 3.8% White, 59.8% American Indian and Alaska Native, 0.5%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between collections, customer service and customer service technician duties and responsibilities

Collections, customer service example responsibilities.

Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
Provide excellent interpersonal, negotiation, and customer service skills via telephone.
Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).

Customer service technician example responsibilities.

Mentore new and struggling CSP's to help them reach and achieve their goals.
Create a PowerPoint presentation for training of the procedures for future employees.
Maintain a classroom where children are surrounded by words, math, and charts.
Provide customer service by utilizing POS terminal systems.
Create interactive PowerPoint structures for artists to continue in development.
Demonstrate superb organizational and multitasking abilities

Collections, customer service vs customer service technician skills

Common collections, customer service skills

Strong Customer Service, 45%
Customer Service, 12%
Payment Arrangements, 5%
Credit Card Payments, 4%
Delinquent Accounts, 4%
Past Due Accounts, 3%

Common customer service technician skills

Basic Math, 33%
Math, 20%
Pathogens, 12%
Customer Service, 6%
Technical Support, 4%
Strong Customer Service, 3%

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Office and Administrative Industry
Collections, Customer Service
Collections, Customer Service vs Customer Service Technician

Updated January 8, 2025

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